Last updated: October 3, 2026
Nothing in this policy limits your rights under the consumer laws of your state, province or country.
1. Made-to-order items: no change-of-mind returns
Everything we sell is printed on demand for you, and many items carry your names, dates, photos or text. For this reason we don’t accept returns or exchanges for change of mind, wrong size or wrong colour. Please check sizes, colours and your preview carefully before ordering.
You are responsible for the spelling and content you submit. We print exactly what you approve in the preview; typos you entered are not a defect.
2. Damaged, defective or misprinted items
If your item arrives damaged, defective, misprinted or different from what you ordered, email [email protected] within 30 days of delivery with your order number and photos of the item, the problem and the shipping label. We’ll send a free replacement or a full refund – your choice. You don’t need to send the item back.
These are not defects: small colour differences between your screen and the print; low print quality caused by a low-resolution photo you uploaded after we warned you; size differences within the tolerance stated on the product page.
3. Cancellations and changes
You can cancel or change your order within 2 hours of placing it by emailing us. Once production has started we can’t cancel it, except when we can’t meet the stated shipping time (see Shipping & Delivery).
4. Lost parcels
See Shipping & Delivery.
5. How refunds are paid
Approved refunds go back to your original payment method. Your bank usually shows them within 5–10 business days.
Customers in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Customers in New Zealand
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
Customers in Canada
You keep all rights under your provincial consumer protection law, including any right to cancel if goods are not delivered within the time that law requires.
Contact
[email protected] – please contact us before disputing a charge; we resolve most issues within 48 hours.