Last updated: October 4, 2026

This policy explains how PrintsPlazza (“we”, “us”), an online store for personalized, made-to-order gifts based in Hong Kong (Unit 185, G/F, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, N.T., Hong Kong; phone +852 7076 7610), collects and uses your personal information when you visit printsplazza.com or place an order.

What we collect

  • Order details: your name, shipping and billing address, email address and phone number.
  • Personalization content: the names, text and photos you enter or upload so we can make your item.
  • Payment information: payments are processed by Stripe. We never see or store your full card number.
  • Messages: anything you send us by email or through our contact form.
  • Website data: basic device and usage information collected with cookies and analytics tools, such as pages visited and the browser you use.
  • Newsletter: your email address, only if you choose to subscribe.

How we use it

  • To make, ship and support your order, including sending order and shipping emails.
  • To answer your questions and handle returns, replacements or refunds.
  • To prevent fraud and keep our website secure.
  • To understand how our website is used and improve it.
  • To send our newsletter if you subscribed — you can unsubscribe at any time.

Who we share it with

We share only what each partner needs to do its job:

  • Stripe, to process payments.
  • Our production partner in China, which makes and ships your item and receives your name, shipping address, phone number and personalization.
  • Shipping carriers, to deliver your order and provide tracking.
  • Email and newsletter service providers, to send order emails and our newsletter.
  • Analytics providers such as Google, to measure website traffic.
  • Authorities, if required by law.

We do not sell your personal information.

International transfers

We are based in Hong Kong and our products are made in China, so your information may be processed outside your country, including in Hong Kong, China and the United States.

How long we keep it

We keep order records for as long as needed for accounting, tax and legal purposes. We keep the photos and text you upload only as long as needed to make your order and handle any issue with it.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing emails, by writing to [email protected]. Depending on where you live (for example California, Canada, Australia or New Zealand), you may have additional rights under local law, and we will respond as that law requires.

Cookies

We use cookies that are needed for the shopping cart and checkout, and analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; some parts of the store may not work without them.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy from time to time; the date at the top shows the latest version. Questions: [email protected].