Wooden Reindeer Initial Ornament

How do I personalize my item?

Enter the name or text in the box on the product page, choose your options (color, size, thread color) and upload a photo where the product asks for one. Please check spelling carefully — we make exactly what you enter.

Will I see a proof?

For crystal glass ornaments we email you a digital proof within 24 hours and print after you approve it. For name embroidery and engraving we use the text and options you enter. For photo-based items (pet portraits, line-art frames), we'll email you if your photo isn't clear enough to work from.

How long will it take to arrive?

Production takes 2–4 business days. Free standard shipping then usually takes 6–12 business days to the US and 7–9 to Canada; Express shipping ($9.99) usually takes 5–8 business days to the US and 5–7 to Canada.

Where do you ship, and what does it cost?

We ship to 11 countries: the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Switzerland, Norway, Israel and the United Arab Emirates. Standard tracked shipping is free on every order; Express shipping ($9.99) is available to the US, Canada and Switzerland. See Shipping & Delivery for delivery times.

Can I change or cancel my order?

Yes, within 2 hours of ordering — email [email protected]. After production starts we can't change it.

What if my item arrives damaged or misprinted?

Tell us within 30 days of delivery with a photo and we'll send a free replacement or a full refund — no need to send it back. See our Returns policy.

How do I care for embroidered items?

Spot clean or hand wash cold, and air dry. Don't iron directly on the embroidery.